Returns policy
If for any reason you are not happy with your vinyl art order, return it to us within 10 days for a replacement or a full refund.
At Kenny Deane Vinyl Art we always do our best to deliver a product that we hope you’ll love but should you change your mind or are not satisfied, you have 10 days to return your item(s) for a full refund or replacement*.
Returns policy: here’s how it works
- Email us at kennydeane@mac.com to request a returns form and the reason for your return.
- As soon as we receive your request, we’ll send step-by-step instructions on how to return your order.
- Repack the item in the original packaging it came in (for online purchases) or a strong suitable box (if bought at an event) and enclose the returns form with it – please note the item(s) must be in the original condition you received it in.
- Once we receive your returned order, we’ll replace it or refund it.
- We process all refunds within 28 days
Returns policy: what you need to know
- We recommend you keep proof of postage for any returned item(s) as we cannot consider a claim for returned goods lost in transit without one
- If you are a business customer our ’10 day guarantee’ does not apply. Our business order guarantee only covers faulty workmanship or damage whilst in transit
- We cannot offer goods in exchange for the ones that you return, only replacements
*Excludes commissions